We aim to always:

 
  • provide dental care of a consistently good quality for all patients

 

  • only provide care that meets your needs and wishes

 

  • make your treatment as comfortable and convenient as possible.

 

  • ensure that all treatment will be fully explained to you

 

  • look after your general health and safety while you are in our car
 
  • Take part in continuing professional development to keep our skills and knowledge up to date

 

  • Welcome feedback and deal promptly with any complaints

 

 

In return we expect that our patients will:

 

  • Keep appointments or should it be necessary to change an appointment, we require at least 24 hours notice. If you fail to attend two appointments without any notice we may decide, with regret,  to remove you from our dental list

 

  • Inform us of any medical conditions or any changes in your health that may affect your dental treatment, as your health and comfort is our primary concern

 

  • Speak to the Dentist, Practice Manager, or an appropriate member of staff if any problem should arise as soon as possible, so that we may have the opportunity to resolve the matter quickly.